Shipping policy

Delivery / Travel / Pickup

• Studio/Pickup Location: 34 Bulkara Street, Wallsend NSW 2287.
• For the correct delivery zone, input 'from Spodeli to .......' in your apple/google maps and select directions.
• In case of selecting an incorrect delivery zone during the online ordering process, the invoice will be adjusted, and full payment is required BEFORE delivery.
• Delivery fees from Spodeli (Wallsend NSW 2287) are as follows: 0-5 km (free*), 6-10 km (Zone 1) $20, 11-20 km (Zone 2) $30, 21-30 km (Zone 3) $45, 31-40 km (Zone 4) $65, 41-50 km (Zone 5) $80, 51-60 km (Zone 6) $120, 61-70 km (Zone 7) $140, 71-80 km (Zone 8) $160, 81-90 km (Zone 9) $180, 91-100 km (Zone 10) $200. 101 + km - contact us for approval, price is (zone 6 $150) + $1.53 per km over the first 100km. Cost is calculated for a return trip, so from Wallsend to your location and return.
• *Free zone delivery is for orders over $50, otherwise a $7 fee applies.
• Please Ensure someone is available to accept the delivery. Spodeli will not leave your order unattended without written permission.
• Upon delivery, in the event that no one is present and we are unable to reach the recipient or yourself, we will endeavor to wait as long as feasible prior to departing the premises.
• Spodeli bears no liability for goods damaged post-delivery.
• Should Spodeli find no suitable spot for delivery, we will return the order to the Spodeli Studio at Wallsend. The customer/recipient must then arrange for pick up. Failure to do so within the set timeframe given by us, it will result in order forfeiture with no refunds.
• Delivery time frames are estimates and subject to change based on late studio pickups or other variables.
• Spodeli will not be held responsible for any damage to the cake after it has left our premises. Customers should handle their cake with care and adhere to the storage and instructions provided to them.
• Spodeli is open by appointment only. In the event of a customer failing to collect their cake at the designated time without communication, it will be forfeited without a refund.