Refund Policy

Incorrect Online Orders 

If you order for a date that is sold out and you have not seeked pre approval by our team, we are under no obligation to fulfill your order.

If we cannot find the time required to fulfill your order, it will be cancelled and your order will be refunded to the original payment method, minus a $25 admin fee.

Store Credit Conditions: 

• Store credit is issued in lieu of a refund.
• Store credit will be valid for 6 months from the date of issue.
• It is non-transferable and cannot be redeemed for cash.
• Store credit will not be issued for missed pickups.
• Store credit will not be issued for orders cancelled within 14 days of delivery/pickup. 
• Any store credit or gift voucher issued in place of a cancelled order must be requested and processed within 30 days of the original cancellation confirmation.
• Store credit or gift vouchers will not be issued for orders where no action or follow-up has been taken within this timeframe.
• Customers are responsible for contacting us within the stated timeframe to arrange the issue of any store credit or gift voucher.

• Requests made outside of these timeframes will be considered lapsed and no credit, voucher, or alternative compensation will be provided.

• Once Issued, store credit or gift vouchers will have a 6 month expiry. 

  We are unable to reopen, reissue, or honour credits or vouchers for orders that fall outside these time limits, regardless of circumstances.

All purchases are final and can only be returned if defective.

In case of any problems with your order, kindly reach out to us within 24 hours of receiving your product for resolution. No refunds will be provided for consumed cakes. If you suspect an issue with your cake, return at least 80% to Spodeli for inspection.

In the event that Spodeli is unable to fulfill your order, we guarantee that our customers will not be left at a loss. A full refund will be provided to the customer, demonstrating our commitment to customer service and transparency.

Our accountability is constrained to the expense of the item/s purchased. We are not responsible for any indirect, consequential, or incidental damages.