Refund Policy

Incorrect Online Orders 

If you order for a date that is sold out and you have not seeked pre approval by our team, we are under no obligation to fulfill your order.

If we cannot find the time required to fulfill your order, it will be cancelled and your order will be refunded to the original payment method, minus a $25 admin fee.

Store Credit Conditions: 

• Store credit is issued in lieu of a refund.
• Store credit will be valid for 6 months from the date of issue.
• It is non-transferable and cannot be redeemed for cash.
• Store credit will not be issued for missed pickups.
• Store credit will not be issued for orders cancelled within 14 days of delivery/pickup. 

All purchases are final and can only be returned if defective.

In case of any problems with your order, kindly reach out to us within 24 hours of receiving your product for resolution. No refunds will be provided for consumed cakes. If you suspect an issue with your cake, return at least 80% to Spodeli for inspection.

In the event that Spodeli is unable to fulfill your order, we guarantee that our customers will not be left at a loss. A full refund will be provided to the customer, demonstrating our commitment to customer service and transparency.

Our accountability is constrained to the expense of the item/s purchased. We are not responsible for any indirect, consequential, or incidental damages.